Ashampoo Photo Organizer
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Changelog
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Feedback
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Hi,
Thank you for reaching out to us about this issue.
Since we updated our algorithm to create thumbnails more quickly, we’ve received multiple reports of similar problems. Unfortunately, this behavior hasn’t occurred with our test photo set, which makes it difficult to pinpoint the root cause and provide a definitive fix.
The good news is that we’re preparing an update, currently in QA, that will improve the logic. The updated system will cancel thumbnail creation for a single image if it takes longer than 15 seconds, falling back to the slower but more reliable old algorithm. If the fallback algorithm also gets stuck, the process will skip the image entirely after 30 seconds.
We hope this change helps users identify images that we’re unable to process. If users notice these cases and send in samples, it will greatly aid our efforts to identify the root cause and implement a more comprehensive fix.
I apologize for the inconvenience and for the wasted computing time caused by this issue. In hindsight, we should have included a fallback mechanism from the start rather than relying solely on the new algorithm.
Thank you for your understanding, and we appreciate your patience as we work to resolve this.
Kind regards,
Stefan
Sounds good, Thanks for the update and quick response!
You're very welcome! :)
I'll be sure to let you know as soon as the update is available.
Hi,
We’ve just released version 25.50.81.
Could you please confirm if it resolves the stalling issue during thumbnail generation?
Kind regards,
Stefan
Yes, that latest updated allowed it to get past the 60% which it was stuck at. However, I did have to stop it and start it at night before bed. While scanning the PC remained at 100% CPU usage. A throttle option would be good to throttle down amount of CPU being used. Thank you for the update.
Hi,
Thank you for your valuable feedback.
Following additional user reports and extensive testing, we discovered that unused vipsthumbnail.exe processes may persist, consuming CPU and memory resources without performing any tasks.
If you encounter this issue, you can resolve it by removing vipsthumbnail.exe from your installation.
Regrettably, we will need to remove the new thumbnail creation algorithm in the next update. Its current implementation has proven to be unreliable, and we do not have a viable solution at this time.
Kind regards,
Stefan